# Terms and Conditions of Service

    Last Updated: May 29, 2026

    Welcome to Fix Kenya Limited. These Terms and Conditions (“Terms”) govern your use of our website (https://fix.co.ke) and the BMS CRM platform (including all modules and integrations).

    By accessing our website or using our CRM services, you agree to be bound by these Terms. If you do not agree, please do not use our website or platform.

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    ### 1. Account Creation and Security

    * To use the BMS CRM, you must register for an account. You agree to provide accurate, current, and complete information during registration.

    * You are solely responsible for safeguarding your login credentials and for any activities or actions under your account.

    ### 2. Platform Usage and Customer Data

    * You retain all rights to any data, files, or information you upload to the BMS platform (“Customer Data”).

    * You grant us a limited license to host and process this Customer Data strictly to provide the CRM services to you.

    * You agree not to use the platform for any unlawful activities, spamming, or hosting malicious content.

    ### 3. Third-Party Integrations (Meta APIs)

    * The BMS platform includes optional integrations with third-party networks, including Meta (Facebook & Instagram).

    * By enabling these integrations, you agree to comply with the respective third-party terms of service (e.g., Meta’s Terms of Service).

    * We pull analytics and insights via external APIs. We cannot be held responsible for third-party service outages, rate limits, or API deprecations introduced by Meta.

    ### 4. Fees and Payment

    * Access to the BMS CRM platform is subject to the subscription fees agreed upon in your service level agreement.

    * Subscription fees are billed in advance and are non-refundable unless specified otherwise in writing.

    ### 5. Limitation of Liability

    Fix Kenya Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses resulting from:

    * Your use of or inability to use the BMS platform.

    * Any unauthorized access to or use of our servers and/or personal information stored therein.

    * Interruptions or cessation of service transmission.

    ### 6. Governing Law

    These Terms shall be governed by and defined in accordance with the laws of Kenya. Any disputes arising out of these Terms shall be resolved in the competent courts of Nairobi, Kenya.

    ### 7. Contact Us

    For any inquiries regarding these Terms, please contact us at support@fix.co.ke.